News

Please note the new clinic hours starting Monday, May 4, 2026:

As part of our ongoing efforts to improve our clinic operations, and as previously announced, we are adjusting our clinic hours.
They are as follows:

Monday: 7:30–10:30 a.m. and 11 a.m.–2 p.m.
Tuesday: 7:30–10:30 a.m. and 11 a.m.–2 p.m.
Wednesday: 8–10:30 a.m. and 11 a.m.–2 p.m.
Thursday: 8–10:30 a.m. and 2–5 p.m.
Friday: 8:00 AM–10:30 AM and 11:00 AM–2:00 PM
Appointments outside of opening hours by individual arrangement

Further information will follow.

Your team at HI26 – Karlshorst Practice

• New online reception desk now available for your needs
• Our new digital phone assistant, Laura, is now available to assist you
• Starting May 4, urgent care appointments will become short-term appointments

Online Reception Desk:
You can conveniently submit your concerns, prescriptions, and inquiries online at any time—without waiting on the phone.
Please use our online reception desk for all medical inquiries in the future.

Digital Phone Assistant “Laura”:

To improve our phone accessibility, “Laura” will assist us in handling your calls during office hours. This allows us to improve our phone accessibility and efficiently receive and process your inquiries.

Emergency appointments will become short-term appointments:

Starting May 4, the previous acute consultation hours will become short-term consultation hours:

For acute complaints or brief concerns
limited appointments per day (Monday–Friday)
Mon–Tue 7:30–10:30 AM, Wed–Fri 8:00–10:30 AM
bookable directly online
thanks to additional capacity, more appointments are available during the week.

Thank you for your understanding—these changes help us reduce wait times, optimize the processing of your requests while ensuring data protection, and improve your care.

Your practice team